A Bengali AI receptionist for hospitals in Bengal and beyond

Who calls in Bengali

Bengali is the language of West Bengal, and it is also widely spoken in Tripura and in Assam's Barak Valley. Your callers are in Kolkata, Howrah, Siliguri, Durgapur, Asansol, Bardhaman, Kharagpur, Agartala and Silchar.

Kolkata is a medical hub for eastern India. Patients come from North Bengal, Bihar, Jharkhand, the North-East and neighbouring Bangladesh. Many of them call before they travel, and most of those calls are in Bengali.

What Bengal's hospitals hear on the phone

• "Ami kalke doctor dekhate chai." (I want to see the doctor tomorrow.)
• "Can my appointment be moved to the day after?"
• A family in Siliguri checking which day a specialist is in Kolkata before booking a train.
• Questions about fees, departments and OPD timings.
• Calls in the evening and at night, when the desk has gone home.

Reschedules take as much desk time as new bookings. So do cancellations. When no one picks up, the slot often sits empty.

How Zarur handles Bengali

Zarur speaks natural Bengali. Callers talk normally, with no menus and no "press 1". Many Bengali speakers mix in English words like "appointment", "report" and "OPD", and Zarur understands callers who switch between Bengali and English.

Zarur books, reschedules and cancels from your live doctor schedules. Leave, breaks and session changes apply at once. Before cancelling anything, it confirms the details with the caller, so bookings are not cancelled by mistake.

Doctor names can be saved in Bengali in the portal, so Zarur says them correctly. Patients get a WhatsApp confirmation after booking and a reminder before the visit. Zarur can also call the day before to confirm, so fewer slots sit empty.

Emergencies go straight to your desk. Zarur transfers the call live and never gives medical advice.

What your team sees

Every booking Zarur takes lands in one schedule with the bookings your staff made. Receptionists can create, reschedule and cancel. The nurse desk shows the doctor's queue and has an emergency flag. Doctors see only their own appointments, with notes, prescriptions and tests. Calls are recorded and transcribed, so you can check what a patient asked. Every call starts with a short announcement that it is recorded. Each hospital's data is kept separate at the database level, and no other hospital can see it.

Start with a free trial

Setup takes about a day. Use the included phone number, or forward the one your patients already know. Try it free for 7 days or 1,000 minutes, whichever comes first. No card needed.