A Gujarati AI receptionist for Gujarat's hospitals and clinics

Who calls in Gujarati

Gujarati is the language of Gujarat, and it is also spoken in Daman, Diu, and Dadra and Nagar Haveli, and by a large community in Mumbai. Your callers are in Ahmedabad, Surat, Vadodara, Rajkot, Bhavnagar, Jamnagar, Gandhinagar, Junagadh, Anand and Bharuch.

Many callers mix Gujarati with Hindi and English. In Surat and Ahmedabad, a call can move between all three.

Changes and cancellations

In Gujarat, a large share of reception calls are not new bookings. They are changes:

• "Mari kaal ni appointment cancel karvi chhe." (I want to cancel my appointment tomorrow.)
• "Can we come in the evening instead of the morning?"
• A business owner who can only come on Sunday and wants to know if any doctor sits then.
• Family members calling from abroad to book for parents in Gujarat.

Each change has to be right. A wrong cancellation means an angry patient at the desk.

How Zarur handles Gujarati

Zarur speaks natural Gujarati, with no menus and no "press 1". It understands callers who switch between Gujarati and English, and it switches to Hindi or another language mid-call when the caller does.

Zarur books, reschedules and cancels from your live doctor schedules. Before it cancels anything, it confirms the details with the caller, so appointments are not cancelled by mistake. Before it saves a booking, it reads it back and fixes a wrong name or day. It never books the same slot twice.

Every change shows up in the portal next to the bookings your staff took. The activity log records every action by staff and by Zarur. Doctor names can be saved in Gujarati, so Zarur says them correctly.

Patients get a WhatsApp confirmation and a reminder before the visit. If a caller describes an emergency, Zarur transfers the call live to your desk. It never gives medical advice.

Calls from far away

Many Gujarati families have relatives in other cities and abroad, and they often call at night, Indian time. Zarur answers day and night and handles more than one call at a time. It books for the patient named on the call, so a son in London can book a visit for his father in Vadodara. It reads the name, doctor and time back before saving, so the booking is right the first time.

Get started

Setup takes about a day. A phone number is included, or forward your existing one. Try it free for 7 days or 1,000 minutes, whichever comes first. No card needed.