A Punjabi AI receptionist for hospitals in Punjab and Chandigarh
Patients call in Punjabi, Hindi or English. Zarur answers warmly and books the visit.
Sample call
A sample call, with English alongside
Scripted sample from a demo hospital. The caller asks for a day the doctor has no OP, then corrects the patient name.
Natural Punjabi
Patients talk the way they normally do. No menus, no "press 1".
Mixes languages
Callers who switch between Punjabi and English are understood.
Punjabi doctor names
Save doctor names in Punjabi in the portal, and Zarur says them right.
Punjabi is one of 60+ languages Zarur speaks.
- Zarur
ਸਤ ਸ੍ਰੀ ਅਕਾਲ, ਸਨਰਾਈਜ਼ ਮਲਟੀਸਪੈਸ਼ਲਿਟੀ ਹਸਪਤਾਲ ਵਿੱਚ ਤੁਹਾਡਾ ਸਵਾਗਤ ਹੈ। ਮੈਂ ਤੁਹਾਡੀ ਕਿਵੇਂ ਮਦਦ ਕਰ ਸਕਦਾ ਹਾਂ?
Good morning, Sunrise Multispeciality Hospital. How may I assist you today?
- Caller
ਮੈਂ ਇਸ ਐਤਵਾਰ ਡਾ. ਅਨਿਲ ਮੇਨਨ ਨੂੰ ਮਿਲਣਾ ਚਾਹੁੰਦਾ ਹਾਂ।
I'd like to see Dr. Anil Menon, the cardiologist, this Sunday.
- Zarur
ਮਾਫ਼ ਕਰਨਾ, ਡਾ. ਅਨਿਲ ਮੇਨਨ ਦੀ ਐਤਵਾਰ ਨੂੰ ਓਪੀ ਨਹੀਂ ਹੈ। ਉਨ੍ਹਾਂ ਦਾ ਅਗਲਾ ਓਪੀ ਸਮਾਂ ਸੋਮਵਾਰ ਸਵੇਰੇ 10 ਵਜੇ ਤੋਂ ਦੁਪਹਿਰ 1 ਵਜੇ ਤੱਕ ਹੈ। ਕੀ ਸੋਮਵਾਰ ਤੁਹਾਡੇ ਲਈ ਠੀਕ ਰਹੇਗਾ?
I'm sorry, Dr. Anil Menon doesn't have an OP consultation on Sunday. His next available session is Monday from 10 AM to 1 PM. Would Monday suit you?
- Caller
ਸੋਮਵਾਰ ਠੀਕ ਹੈ, ਲਗਭਗ 11 ਵਜੇ। ਮਰੀਜ਼ ਦਾ ਨਾਮ ਰਾਹੁਲ ਮੇਨਨ ਹੈ।
Monday would be fine, around 11 AM. The patient's name is Rahul Menon.
- Zarur
ਇੱਕ ਵਾਰ ਪੁਸ਼ਟੀ ਕਰ ਲਵਾਂ: ਸੋਮਵਾਰ ਸਵੇਰੇ 11 ਵਜੇ ਕਾਰਡੀਓਲੋਜੀ ਵਿਭਾਗ ਵਿੱਚ ਡਾ. ਅਨਿਲ ਮੇਨਨ ਨਾਲ ਰਾਹੁਲ ਮੇਨਨ ਦੀ ਅਪਾਇੰਟਮੈਂਟ ਬੁੱਕ ਕਰ ਦਿਆਂ?
Just to confirm, you'd like an appointment for Rahul Menon with Dr. Anil Menon in Cardiology on Monday at 11 AM. May I go ahead and book it?
- Caller
ਮਾਫ਼ ਕਰਨਾ, ਮਰੀਜ਼ ਮੇਰੇ ਪਿਤਾ ਜੀ ਹਨ। ਉਨ੍ਹਾਂ ਦਾ ਨਾਮ ਰਾਘਵਨ ਮੇਨਨ ਹੈ।
Sorry, the appointment is actually for my father. His name is Raghavan Menon.
- Zarur
ਬਿਲਕੁਲ, ਮੈਂ ਮਰੀਜ਼ ਦਾ ਨਾਮ ਬਦਲ ਕੇ ਰਾਘਵਨ ਮੇਨਨ ਕਰ ਦਿੱਤਾ ਹੈ। ਸੋਮਵਾਰ ਸਵੇਰੇ 11 ਵਜੇ ਦੀ ਅਪਾਇੰਟਮੈਂਟ ਬੁੱਕ ਹੋ ਗਈ ਹੈ। ਪੁਸ਼ਟੀ ਦਾ ਸੁਨੇਹਾ ਜਲਦੀ ਹੀ WhatsApp 'ਤੇ ਮਿਲ ਜਾਵੇਗਾ।
Of course. I've updated the patient's name to Raghavan Menon, and the appointment is booked for Monday at 11 AM. You'll receive a confirmation on WhatsApp shortly.
Appointment confirmed · Monday, 11:00 AM · CardiologySample patient: Raghavan Menon · Dr. Anil Menon - Caller
ਬਹੁਤ ਵਧੀਆ, ਧੰਨਵਾਦ!
That's great. Thank you!
Who calls in Punjabi
Punjabi is the language of Punjab and is widely spoken in Chandigarh, Delhi, Haryana, Himachal Pradesh and Jammu. Your callers are in Ludhiana, Amritsar, Jalandhar, Patiala, Mohali, Bathinda, Chandigarh, Pathankot, Hoshiarpur and Moga.
Punjabi callers switch easily between Punjabi, Hindi and English. Many families also have relatives abroad who call to book a visit for parents back home.
What Punjab's clinics hear
- "Doctor sahib shaam nu kinne vaje milange?" (What time is the doctor in this evening?)
- A son in Canada calling at an odd hour to book his mother's knee check-up.
- "Book for Bebe. Her name is Gurmeet Kaur."
- A farmer from a village near Bathinda asking which day the specialist sits in Ludhiana.
- Fee and timing questions, all day.
Calls from abroad come at all hours because of the time difference. A desk that closes at 8 PM misses them.
How Zarur handles Punjabi
Zarur speaks natural Punjabi, with no menus and no "press 1". It understands callers who switch between Punjabi and English, and it switches to Hindi or another language mid-call when the caller does.
Zarur answers day and night, so a call from Toronto at 2 AM Punjab time still gets booked. It books from your live doctor schedules, with leave and breaks applied. Before saving, it reads the booking back and fixes a wrong name. That matters when the caller is booking for someone else.
Your hospital chooses the voice patients hear from 200+ voices. Doctor names can be saved in Punjabi in the portal, so Zarur says them correctly. Patients get a WhatsApp confirmation and a reminder before the visit.
If a caller describes an emergency, Zarur transfers the call live to your desk. It never gives medical advice.
Your desk stays in control
Every AI booking shows up in the portal next to the ones your staff took. Receptionists can still create, reschedule and cancel bookings. Nurses see the doctor's queue, and doctors see only their own appointments. The activity log records every action by staff and by Zarur. Calls are recorded and transcribed, so if a family member asks about a booking later, you can check the call.
Get started
Setup takes about a day. A phone number is included, or forward the number your patients already use. Try it free for 7 days or 1,000 minutes, whichever comes first. No card needed.
Punjabi FAQs
Can relatives abroad call and book?
Yes. Zarur answers calls to your hospital number day and night, books for the patient named on the call, and reads the details back before saving.
Callers switch between Punjabi and Hindi. Is that fine?
Yes. Zarur detects the language automatically and switches mid-call. Punjabi, Hindi and English are all supported.
Can doctor names be saved in Gurmukhi?
Yes. Doctor names can be saved in Punjabi in the portal, so Zarur says them correctly.
When does the free trial end?
After 7 days or 1,000 minutes, whichever comes first. The service then stops, and we share insights from your trial along with an offer.
See Zarur in related languages: Hindi, Urdu and Gujarati, or read the FAQ.