A Malayalam AI receptionist for Kerala hospitals

Who calls your hospital in Malayalam

Malayalam is the language of Kerala, and it is also spoken in Lakshadweep and in Mahe. Your callers ring from Thiruvananthapuram, Kochi, Kozhikode, Thrissur, Kollam, Kannur and the towns around them. Many speak Manglish, which mixes Malayalam and English in one sentence: "doctor-ine kaananam, Monday OP undo?"

Many calls also come from far away. A son working in the Gulf calls at night to book a check-up for his mother. A daughter in Bengaluru calls during her lunch break. They want a quick answer in their own language, at a time that suits them.

The calls Kerala hospitals get every day

• "Which day does the cardiologist have OP?"
• "Can I see the doctor tomorrow morning?"
• "Book for my father. His name is Raghavan."
• "I can't come on Monday. Move it to Wednesday."
• Late-night calls about fees, timings and departments.

Every one of these takes a receptionist off the desk. When the line is busy, patients hang up and call the next hospital.

How Zarur handles Malayalam

Zarur speaks natural Malayalam. There are no menus and no "press 1". Patients talk the way they usually do. If a caller switches to English halfway through, Zarur switches too, and it understands Manglish.

Zarur books from your live doctor schedules. It knows when a doctor has no OP and offers the next session. Leave and breaks apply at once, and it never books the same slot twice. Before it saves a booking, it reads the details back and fixes a wrong name or day.

You can save doctor names in Malayalam in the portal, so Zarur says them correctly. After a booking, the patient gets a WhatsApp confirmation and then a reminder before the visit. Zarur can also call the patient the day before to confirm.

If a caller describes an emergency, Zarur transfers the call live to your desk. It never gives medical advice.

Built in Kozhikode

Zarur is built in Kozhikode by Zarur Technologies, a DPIIT-recognised startup, and you can talk to the founders directly on WhatsApp. Your front desk stays in control. Every AI booking shows up in the portal next to the ones your staff took. Receptionists can create, reschedule and cancel bookings. Nurses see the doctor's queue. Doctors see only their own appointments. An auditor login gives read-only access to the activity log, which records every action by staff and by Zarur. Calls are recorded and transcribed, so you can check any booking later.

Try it with your own calls

Zarur can go live in about a day. A phone number is included, or you can forward your existing hospital number. Try it free for 7 days or 1,000 minutes, whichever comes first. No card needed.